Privacy Policy

1. Information we collect

We collect information in these categories:

• Account data: name, email, password or OAuth identifiers, profile details you choose to provide.
• Billing data: payment method tokens and transaction records processed by our payment providers (we do not store full card numbers).
• Usage data: pages viewed, searches, previews, downloads, device/browser type, approximate location from IP, and diagnostic logs.
• Communications: messages you send to support, and newsletter preferences.
• Browser storage: session and related data kept in local or session storage so you can stay signed in, as described in our Cookie Policy.

2. How we use information

We use information to:

• Provide, secure, and improve the Service.
• Process subscriptions, credits, downloads, and license records.
• Authenticate you and prevent fraud or abuse.
• Send transactional emails and, with your consent where required, product updates or marketing.
• Comply with law and enforce our Terms.

3. How we share information

We share information with service providers who help us operate (for example hosting, authentication, email, and payment processing), when required by law, or in connection with a merger or sale. We do not sell your personal information. Producer profile and published catalog content may be publicly visible by design.

4. Retention

We keep personal data as long as your account is active and as needed for licenses, accounting, dispute resolution, and legal obligations. You may request deletion subject to those needs.

5. Security

We use administrative, technical, and organizational measures appropriate to the risk. No method of transmission or storage is completely secure; please use a strong unique password and protect your devices.

6. International transfers

We may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, object to or restrict certain processing, and withdraw consent. Contact support@thesamplelab.com to make a request. You may also have the right to lodge a complaint with a supervisory authority.

8. Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will take appropriate steps.

9. Changes

We may update this Privacy Policy. We will revise the “Last updated” date and, for material changes, provide additional notice where appropriate.

10. Contact

Privacy questions: support@thesamplelab.com.